Frequently Asked Questions

Inside Dhaka, orders are delivered within 1–2 business days. Outside Dhaka, delivery typically takes 2–4 business days via our courier partners.

Yes, orders above ৳1,000 automatically qualify for free standard delivery nationwide.

We support Cash on Delivery, bKash, Nagad, Rocket, Bank Transfer, and Visa/Mastercard (prototype preview of upcoming production integrations).

If you receive a damaged or incorrect product, you can request a return within 3 days of delivery for a full refund or replacement.

Yes, unopened products in original packaging can be exchanged within 7 days of delivery.

Visit our Wholesale page and submit the registration form with your business details. Our team reviews applications within 2 business days.

Affiliates earn 10% commission on every successful order made through their referral link or coupon code.

Select products, such as our Organic Green Tea, are certified organic. Product pages clearly indicate sourcing details.

Use the Order Tracking page with your Order ID and phone number to view real-time (simulated) status updates.